Eskom : Service Agent Contact Centre Positions (X6)
Job Overview
Eskom is currently recruiting for Eskom Service Agent Contact Centre positions within its Distribution Division. These permanent roles are based in Westville and form part of the Customer Services Department under the Central East Cluster.
The Eskom Service Agent Contact Centre role is ideal for professionals who are passionate about delivering excellent customer service while working in a structured, high-performance environment. Successful candidates will support Eskom customers through inbound, outbound, and back-office service processes while ensuring compliance with Eskom standards and procedures.
Position Details
- Job Title: Service Agent – Contact Centre (X6)
- Company: Eskom
- Listing Reference: eskom_002257
- Industry: Electricity, Energy & Water Supply
- Department: Customer Services
- Location: Westville
- Contract Type: Permanent
- Closing Date: 6 January 2026
Minimum Requirements
Applicants applying for the Eskom Service Agent Contact Centre position must meet the following requirements:
- National Diploma / National N Diploma (NQF Level 6, 240 credits) in:
- Business Management
- Finance
- Marketing
- Commerce
- Social Sciences
Knowledge & Skills Required
Behavioural Competencies
- Integrity and honesty
- Trustworthiness
- Professional conduct at all times
Leadership Competencies
- Strong team player
- Ability to motivate and support team members
- Coaching and mentoring skills
- Commitment to staff development
Technical Knowledge
- Eskom business operations
- Standard Power Unit (SPU) and prepaid tariffs
- Service delivery principles
- Report writing and compilation
Core Skills
- Computer literacy
- Time management
- Interpersonal and relationship-building skills
- Analytical and problem-solving ability
- Negotiation and communication skills
- Telephone etiquette
- Stress management
Key Duties and Responsibilities
The Eskom Service Agent Contact Centre role includes the following responsibilities:
- Handling inbound customer interactions professionally
- Managing back-office administrative activities
- Conducting outbound and multimedia customer engagements
- Delivering consistent and high-quality customer service
- Supporting marketing, sales, and customer service initiatives
- Performing vending, prepaid, and EasyPay transactions
- Accurately capturing and updating customer information
- Ensuring compliance with Eskom policies and procedures
Important Notes
- If you are not contacted within 28 days after the closing date, please consider your application unsuccessful
- Eskom is committed to employment equity, diversity, and inclusion
- Preference may be given to candidates from under-represented groups
- Candidates with disabilities are encouraged to apply
- Eskom reserves the right not to fill the advertised positions
- Eskom maintains a smoke-free workplace
Why Apply
Joining Eskom as a Service Agent Contact Centre professional offers:
- Permanent employment with a leading SOE
- Career growth within the energy sector
- Exposure to large-scale customer service operations
- A professional and structured work environment\
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