Apply for Customer Service Advisors at Concentrix
The Customer Service Advisors at Concentrix role is now open for candidates looking to grow their careers in the BPO and customer service industry. Concentrix is offering an exciting opportunity to work on an international campaign based in Cape Town. This Customer Service Advisors at Concentrix position is ideal for individuals with prior call centre experience who are ready to take on a fast-paced, rewarding role. You will be part of a global team operating in over 70 countries, gaining exposure to international clients and cutting-edge systems.
Position Details
- Position: Customer Service Advisor
- Company: Concentrix
- Location: Cape Town
- Job Type: Full-time
- Industry: BPO / Customer Service
- Salary: R7,441.69 + R1,000 allowance
- Incentives: Up to R3,000 performance bonus
- Closing Date: Not Specified
Requirements
To qualify for the Customer Service Advisors at Concentrix role, you must meet the following:
- Grade 12 (Matric)
- Minimum 8 months international BPO call centre experience (essential)
- Credit clear status
- Strong English communication skills (verbal and written)
- Ability to work shifts in a 24-hour environment
Advantageous:
- Experience in travel, retail, e-commerce, or fintech
- Strong customer service background
Skills Required
Successful candidates for the Customer Service Advisors at Concentrix position should have:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- High attention to detail
- Ability to work under pressure
- Customer-focused mindset
- Team collaboration skills
Key Responsibilities
Customer Support
- Handle inbound customer queries professionally
- Ensure first contact resolution at all times
- Provide excellent customer experience
Case Management
- Manage escalated cases from start to resolution
- Update and verify customer information
- Work within SLA requirements
Compliance & Security
- Follow all compliance and behavioural standards
- Protect sensitive customer information
- Report any security concerns
Team Collaboration
- Share knowledge with team members
- Communicate updates effectively
- Support team goals and performance
Why Apply
- Work for a global company with over 550,000 employees
- Gain international campaign experience
- Access career growth and development opportunities
- Competitive salary with incentives
- Supportive and inclusive work environment
Important Notes
- Only candidates legally allowed to work in South Africa will be considered
- Employment will follow company EE policies
- If no feedback is received, consider your application unsuccessful
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