Customer Support Administrator Jobs at Lesaka Technologies
Customer Support Administrator Jobs are now open at Lesaka Technologies. This permanent opportunity is ideal for candidates who want to grow in the financial services industry while gaining hands-on experience in customer support and operations.The role focuses on managing customer enquiries, resolving service tickets, and working closely with internal and external teams. If you are organised, customer-focused, and able to work under pressure, this position offers a strong foundation for your career.
Position Details
- Job Title: Customer Support Administrator
- Company: Lesaka Technologies
- Location: Cape Town, Western Cape
- Industry: Financial Services
- Department: Operations
- Job Type: Permanent
- Experience Level: Entry Level
- Closing Date : Not specified
Requirements
To qualify for Customer Support Administrator Jobs, candidates must meet the following requirements:
- Grade 12 (Matric)
- Experience in client service or helpdesk support
- Previous experience in the payment services industry is an advantage
Skills Required
Successful applicants for Customer Support Administrator Jobs should have:
- Computer literacy (Outlook and Excel)
- Strong communication skills
- Good organisational and time management skills
- High attention to detail
- Ability to multitask effectively
- Customer-focused mindset
- Ability to work under pressure and meet deadlines
- Team collaboration and interpersonal skills
Key Responsibilities
In Customer Support Administrator Jobs, your responsibilities will include:
- Responding to customer enquiries via email and telephone in a professional manner
- Ensuring all client queries are resolved within the agreed service level
- Managing and monitoring customer service tickets
- Following up with internal and external teams to resolve issues
- Maintaining accurate records of all customer interactions
- Handling store activations, deactivations, and logging change requests
- Attending client meetings with the relevant CRM teams
- Identifying trends in customer complaints and escalating issues
- Keeping updated with new products and service changes within EasyPay
- Maintaining Standard Operating Procedures (SOPs)
- Updating FAQ content on internal platforms
- Assisting with onboarding and training of new team members
- Supporting colleagues when required
Why Apply
- Gain valuable experience in the financial services industry
- Work in a professional operations environment
- Improve your customer service and communication skills
- Build strong organisational and time management abilities
- Get exposure to real customer support systems and processes
- Opportunity to grow within Lesaka Technologies
- Develop teamwork and problem-solving skills
- Ideal entry-level role to start your career
Important Notes
- This is an entry-level opportunity in the operations department
- Candidates must be willing to adapt to new tools and processes
- Strong attention to service delivery and deadlines is essential
Click Here To Apply
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