Apply For Virgin Active Service Ambassador Job 2025
Job Overview
Virgin Active South Africa is hiring a Service Ambassador for its Rooihuiskraal branch in Centurion, Gauteng. This permanent role is perfect for individuals passionate about health, wellness, and providing excellent customer service.
As a Virgin Active Service Ambassador, you will be at the forefront of delivering memorable in-club and digital experiences to our members. From reception to the exercise floor, your role ensures a seamless journey from entry to exit, building lasting relationships and encouraging member retention.
Position Details
- Position: Service Ambassador (22,5HR)
- Company: Virgin Active South Africa (Pty) Ltd
- Location: Centurion, Gauteng
- Division: Clubs Gauteng North – Rooihuiskraal
- Contract Type: Permanent
- Experience Level: Entry Level
- Industry: Health, Wellness, and Fitness
- Functional Area: Customer Service / Member Engagement
- Closing Date: 21 August 2025
Minimum Requirements
To succeed as a Virgin Active Service Ambassador, you must have:
- Matric qualification or an NQF Level 4 certificate (or equivalent).
- Successful completion of Reception Academy.
- Good understanding of digital platforms.
- Knowledge of Virgin Active exercise experiences.
- Understanding of the customer journey and desired member experience.
- Familiarity with club rules, operational standards, and safety protocols.
- At least 12 months’ experience in a face-to-face customer-facing role.
- Proven ability to handle member queries effectively.
Knowledge & Skills Required
- Strong customer service skills.
- Digital engagement knowledge.
- Ability to build relationships and retain members.
- Professional communication skills (verbal and written).
- Problem-solving and conflict resolution skills.
- Passion for exercise and wellness.
- Adherence to safety and hygiene protocols.
Key Duties and Responsibilities
As a Virgin Active Service Ambassador, you will:
Front of House Operations
- Welcome members and manage access to the club.
- Share relevant information with staff, members, and visitors.
- Ensure operational standards, policies, and administrative processes are followed.
Member Engagement
- Deliver outstanding member experiences to meet satisfaction targets.
- Promote digital and online fitness offerings.
- Encourage participation in fitness events and initiatives.
- Resolve member complaints promptly and effectively.
Floor Experience Management
- Promote safe exercise practices.
- Maintain cleanliness and enforce club rules.
- Monitor adherence to health and safety protocols.
Training and Development
- Participate in continuous learning opportunities.
- Stay updated on Virgin Active products, services, and platforms.
Important Notes
- A valid First Aid Level 1 certificate is highly beneficial.
- This role requires adaptability, proactiveness, and a passion for helping others achieve their wellness goals.
- The position offers opportunities to grow within the Virgin Active network.
Why Apply
Joining Virgin Active as a Service Ambassador means:
- Becoming part of a global leader in the health and fitness industry.
- Working in a dynamic, supportive, and people-focused environment.
- Having the opportunity to make a positive difference in members’ lives.
- Access to ongoing training and career development opportunities.
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