Virgin Active : Service Ambassador Jobs | KwaZulu-Natal
Job Overview
Virgin Active South Africa is looking for enthusiastic candidates for Service Ambassador Jobs at the Dolphin Coast/Ballito clubs in KwaZulu-Natal. This role focuses on delivering exceptional member experiences, supporting club operations, and promoting engagement and wellness across all club areas.
Position Details
- Location: Dolphin Coast/Ballito, KwaZulu-Natal
- Contract Type: Permanent
- Division: Clubs Coastal
- Unit: Ballito
- Minimum Experience: Entry Level
- Industry: Customer Services
- Reference: VA-SA-DCB-2025
- Closing Date :12 December 2025
Requirements for Service Ambassador Jobs
- Grade 12 / NQF Level 4 qualification
- Completion of Reception Academy preferred
- Digital platform proficiency
- Knowledge of Virgin Active fitness offerings and services
- Minimum 12 months in a face-to-face customer service role
- Ability to resolve member queries and complaints
- Passionate about health, fitness, and member engagement
Skills – Service Ambassador Jobs
- Excellent interpersonal and communication skills
- Conflict resolution and problem-solving abilities
- Adaptability and ability to work in a fast-paced environment
- Decision-making and accountability
- Teamwork and high emotional intelligence
- Commitment to creating positive member experiences
Duties & Responsibilities
- Manage front desk and reception duties, controlling access and assisting members
- Promote club services, digital platforms, and wellness initiatives
- Ensure safety, cleanliness, and compliance with club rules
- Resolve member questions, complaints, and concerns professionally
- Support member engagement and retention strategies
- Participate in ongoing training and personal development programs
- Maintain a welcoming and vibrant club environment
Why Apply for Service Ambassador Jobs
- Work for a globally recognized health and fitness brand
- Gain hands-on experience in customer service and wellness
- Build professional skills in a dynamic, fast-paced environment
- Engage with a wide network of fitness enthusiasts and members
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