Apply Now: NOC Surveillance Agent |Bidvest Facilities Management
Job Overview
Bidvest Facilities Management is hiring a skilled and detail-oriented NOC Surveillance Agent based in Johannesburg Rural, Gauteng. This full-time, permanent role plays a critical part in monitoring technical systems, identifying faults, and minimizing downtime across client sites. If you thrive in a fast-paced, tech-driven environment and have experience in network operations or system surveillance, this opportunity could be the perfect fit for you.
Position Details
Job Title: NOC Surveillance Agent
Company: Bidvest Facilities Management
Location: Johannesburg Rural, Gauteng
Job Type: Permanent
Division: Corporate – Contact Centre
Functional Area: Customer Service
Experience Level: Associate
Closing Date: 28 July 2025
Minimum Requirements
To be considered for the NOC Surveillance Agent position, you must meet the following:
- Matric (Grade 12) qualification
- N4 in Electrical Engineering (N6 preferred)
- Experience in a Service Desk, NOC, or Telecommunications environment
- Proficient in verbal and written communication
- Ability to work shifts and respond on short notice
- Valid driver’s license and own transport (preferred)
Knowledge & Skills Required
Successful candidates for the NOC Surveillance Agent role should demonstrate:
- Strong problem-solving and analytical abilities
- A keen eye for detail and accuracy in alarm interpretation
- Solid understanding of network infrastructure and system relationships
- Familiarity with CRM and fault-tracking software
- Ability to prioritize tasks and make sound decisions
- Effective collaboration and stakeholder communication skills
- Commitment to continuous improvement and system optimization
- Capacity to handle pressure in a real-time service environment
Key Duties and Responsibilities
As a NOC Surveillance Agent, you will:
- Monitor live technical systems for alerts and faults
- Accurately categorize alarms using provided monitoring tools
- Identify root causes and escalate incidents appropriately
- Perform remote troubleshooting to resolve issues before dispatch
- Manage and track fault tickets from initiation to closure
- Dispatch tasks intelligently based on fault type and severity
- Maintain service uptime by minimizing on-site interventions
- Update stakeholders with ticket statuses and incident resolutions
- Ensure SLA compliance through proactive fault management
- Validate and approve access requests for authorized personnel
- Handle security-related incidents and escalate as needed
- Support automation efforts and drive process efficiency
Important Notes
- This role involves shift work, including weekends and public holidays
- Applicants must be able to respond to urgent incidents on short notice
- Only shortlisted candidates will be contacted
- Ensure your application is submitted with all necessary documentation before the closing date
Why Apply
The NOC Surveillance Agent role offers more than just a job—it’s a chance to make a direct impact in ensuring technical stability and excellence in service delivery. By joining Bidvest Facilities Management, you become part of a dynamic team known for integrity, efficiency, and innovation in the facilities services sector.
Benefits Include:
- Exposure to real-time fault management environments
- Career development within a respected national brand
- Opportunities to learn cutting-edge systems and tools
- Supportive team culture with strong leadership
- Certification and professional growth potential
Thank you for visiting EGATE CAREERS. Explore more job opportunities updated daily.