Insurance Customer Service Agent Jobs at WNS 2026
Insurance Customer Service Agent Jobs at WNS Global Services offer an exciting opportunity for individuals with customer service and contact centre experience. In this role, you will assist customers and agents with insurance-related queries, account support, billing questions, and policy updates. Insurance Customer Service Agent Jobs focus on handling inbound customer calls, resolving issues professionally, and delivering excellent service in a fast-paced call centre environment. You will support customers with policy enquiries, renewals, cancellations, complaints, and account updates while maintaining a high level of professionalism.
Position Details
- Job Title: Insurance Customer Service Agent (Night Shift)
- Company: WNS
- Location: Century City, Western Cape
- Employment Type: Full-Time
- Industry: BPO / Insurance / Customer Service
- Salary: Not specified
- Closing Date: Not specified
Requirements
People who want to apply for Insurance Customer Service Agent Jobs should meet the following requirements:
- Matric / Grade 12 qualification
- Minimum 1 year contact centre experience
- Experience in finance, insurance, utilities, hospitality, or complaints handling is advantageous
- International contact centre experience is beneficial
- Credit and criminal record must be clear
- Good communication and listening skills
- Ability to work rotational night shifts
- Ability to work weekends and public holidays
- Professional and customer-focused attitude
Skills Required
Candidates applying for Insurance Customer Service Agent Jobs should have the following skills:
- Customer service skills
- Communication skills
- Problem-solving skills
- Active listening skills
- Time management skills
- Multitasking skills
- Computer and typing skills
- Billing and account handling skills
- Teamwork skills
- Emotional intelligence and patience
- Conflict resolution skills
- Attention to detail
Key Responsibilities
Candidates in Insurance Customer Service Agent Jobs will be responsible for the following duties:
- Handle inbound customer and agent calls
- Assist with insurance policy enquiries and updates
- Support customers with renewals, amendments, and billing queries
- Resolve policy cancellations and reinstatements
- Handle complaints professionally and efficiently
- Provide support through multiple online systems
- Build strong customer and agent relationships
- Track and update customer account interactions
- Maintain high customer service standards
- Meet company performance and quality targets
Why Apply
- Opportunity to work for a global BPO company
- Gain experience in the insurance and financial services sector
- Career growth and development opportunities
- Coaching, mentoring, and training provided
- Work in a professional and supportive environment
- Improve customer service and communication skills
- Opportunity to work with international customers
- Be part of a respected global organisation
Important Notes
- This is a full-time night shift position
- Rotational shifts run between 13:00 PM and 08:00 AM
- Shifts include weekends and South African public holidays
- Minimum 1 year contact centre experience is required
- Credit and criminal checks will apply
- Only shortlisted candidates may be contacted
- Strong customer service and communication skills are important
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