Inbound Collections Agent Jobs – Tenacity Financial Services
Inbound Collections Agent Jobs at Tenacity Financial Services offer an excellent opportunity for experienced call centre professionals who are passionate about customer service, debt recovery, and account management. This role is ideal for candidates who can communicate professionally, negotiate payment arrangements, and manage customer queries in a fast-paced collections environment. Inbound Collections Agent Jobs focus on handling inbound and outbound collections calls, resolving account-related queries, managing payment arrangements, and ensuring compliance with company policies and legal regulations. Successful candidates will also support customers through email, SMS, WhatsApp, and other communication platforms while maintaining high customer service standards.
Position Details
- Job Title: Inbound Collections Agent
- Company: Tenacity Financial Services
- Reference Number: TFS-822
- Department: Debt Review
- Employment Type: Permanent Position
- Positions Available: 6
- Location: Northern Suburbs, Cape Town
- Salary: Market Related
- Closing Date: Not Specified
Requirements
To qualify for Inbound Collections Agent Jobs, applicants must meet the following requirements:
- Grade 12 qualification
- Minimum of 18 months collections experience in a call centre environment
- Strong communication and customer service skills
- Ability to work in a target-driven environment
- Computer literacy and CRM system knowledge
- Understanding of collections and debt recovery processes
- Ability to work professionally under pressure
Skills Required
Candidates applying for Inbound Collections Agent Jobs should possess the following skills and competencies:
- Excellent verbal and written communication skills
- Negotiation and persuasion skills
- Customer service and conflict resolution abilities
- Problem-solving and query resolution skills
- Attention to detail and accuracy
- Time management and organisational skills
- Ability to work independently and within a team
- Knowledge of POPIA and NCA regulations
- Professional and empathetic communication style
Key Responsibilities
Inbound Collections Agent Jobs include the following duties:
- Handle inbound and outbound collections calls
- Obtain promise-to-pay commitments from customers
- Resolve customer account and payment queries
- Negotiate payment arrangements within company guidelines
- Provide customers with account and payment information
- Process customer account administration requirements
- Respond to customer emails regarding payments and disputes
- Send reminders and payment confirmations
- Handle SMS, WhatsApp, and multimedia customer interactions
- Maintain accurate CRM and collections system records
- Escalate unresolved queries to relevant departments
- Ensure compliance with legal and company policies
- Maintain high-quality customer service standards
- Meet daily collections and monthly KPI targets
Why Apply
Inbound Collections Agent Jobs at Tenacity Financial Services provide an excellent opportunity to grow within the financial services and call centre industry.
Benefits include:
- Permanent employment opportunity
- Exposure to debt review and collections processes
- Career growth within financial services
- Professional call centre environment
- Skills development in customer engagement and negotiation
- Opportunity to work with multiple communication platforms
Important Notes
- Candidates must have collections experience in a call centre environment
- Applicants should be comfortable working with targets and KPIs
- Compliance with POPIA, NCA, and company procedures is essential
- Professional customer interaction skills are required at all times
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