Inbound Call Centre Agent Jobs 2026 at WNS | Apply Now
Inbound Call Centre Agent Jobs at WNS Global Services offer a great opportunity for individuals with customer service experience who enjoy helping people and working in a professional call centre environment. In this role, you will handle inbound calls and emails from Ampath patients while providing support and answering general enquiries. Inbound Call Centre Agent Jobs focus on customer communication, problem-solving, and delivering quality service in a busy workplace. You will assist customers professionally, respond to queries, and help ensure a positive customer experience at all times.
Position Details
- Job Title: Inbound Call Centre Agent
- Company: WNS Global Services
- Location: Bellville, Cape Town
- Employment Type: Full-Time
- Industry: BPO / Customer Service
- Salary: Not specified
- Closing Date: Not specified
Requirements
People who want to apply for Inbound Call Centre Agent Jobs should meet the following requirements:
- Matric / Grade 12 qualification
- Minimum 12 months call centre experience in PEP
- Proven performance records
- Clear phasing records
- Good verbal and written communication skills
- Ability to work in a fast-paced environment
- Customer service experience
- Professional and responsible attitude
Skills Required
Candidates applying for Inbound Call Centre Agent Jobs should have the following skills:
- Customer service skills
- Communication skills
- Telephone etiquette
- Email handling skills
- Problem-solving skills
- Time management skills
- Teamwork skills
- Attention to detail
- Computer literacy skills
- Ability to work under pressure
- Active listening skills
- Professional attitude
Key Responsibilities
Candidates in Inbound Call Centre Agent Jobs will be responsible for the following duties:
- Answer inbound customer calls professionally
- Respond to customer emails and enquiries
- Assist Ampath patients with general information
- Provide excellent customer service at all times
- Resolve customer issues quickly and professionally
- Maintain accurate customer records and information
- Follow company procedures and quality standards
- Work closely with team leaders and colleagues
- Meet daily performance and service targets
- Support smooth daily call centre operations
Why Apply
- Opportunity to work for a global BPO company
- Gain valuable customer service experience
- Work in a professional call centre environment
- Career growth and development opportunities
- Training, coaching, and mentoring provided
- Supportive and team-focused workplace
- Improve communication and customer service skills
- Opportunity to work for a respected international company
Important Notes
- This is a full-time position
- Previous call centre experience is required
- Only shortlisted candidates may be contacted
- Applicants should have strong communication skills
- Performance targets and quality standards must be maintained
- Professional behaviour and teamwork are important in this role
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