Bidvest Insurance Customer Service Job in Durban – Apply Now
Job Overview
Bidvest Insurance is offering a rewarding opportunity for individuals passionate about customer care and administration. This Customer Service Job in Durban is ideal for candidates who enjoy helping clients, resolving queries, and ensuring smooth policy and claims processes. As part of one of South Africa’s leading financial services providers, you will play a key role in delivering outstanding service.
Position Details
- Job Title: Customer Service Consultant
- Location: Durban, South Africa
- Company: Bidvest Insurance (Authorised Financial Services Provider – FSP 46395)
- Closing Date: Not specified
- Type: Full-time
Minimum Requirements
- Matric (Grade 12) qualification.
- Strong computer literacy skills.
- Previous customer service or administrative experience is an advantage.
Knowledge & Skills Required
- Excellent communication and interpersonal skills.
- Strong administrative knowledge.
- Ability to work with policyholders and internal teams professionally.
- Attention to detail when processing claims and updating systems.
- A problem-solving approach to resolving customer queries.
Key Duties and Responsibilities
As part of the Customer Service Job role in Durban, your responsibilities will include:
- Providing policyholders with exceptional service and assistance with claims and policy benefits.
- Capturing claims accurately and verifying the validity of information.
- Confirming policy status and premium payments before processing claims.
- Attaching all required documentation to the claims system for full assessments.
- Managing queries raised by clients, suppliers, and internal stakeholders.
- Processing refunds and payments when required.
- Communicating claim outcomes clearly to clients and advising on future requirements.
- Documenting all developments in the claims administration system.
- Updating policy information when changes occur.
- Handling telephonic queries in a professional manner.
- Ensuring compliance with Treating Customers Fairly (TCF) principles in every interaction.
Important Notes
- Preference will be given to PDI candidates in line with the company’s Employment Equity plan.
- If you do not receive feedback within two weeks, please consider your application unsuccessful.
Why Apply
This Customer Service Job in Durban offers the chance to join a respected financial services provider that values fairness, professionalism, and growth. You will gain experience in claims handling, client engagement, and administration while working in a supportive and customer-focused environment.
How to Apply
Send your updated CV to:
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