Apply for Customer Service Agent Jobs at Mr Price Money
Customer Service Agent Jobs at Mr Price Money offer an exciting opportunity for individuals who enjoy helping people and solving problems. In this role, you will be the first point of contact for customers needing support with online orders, accounts, and general queries. Customer Service Agent Jobs focus on delivering friendly, professional, and efficient support across multiple communication channels such as phone, email, WhatsApp, and webchat. You will play a key role in ensuring customers have a smooth and positive experience with every interaction.
Position Details
- Job Title: Call Centre Agent Customer Service
- Company: Mr Price Money
- Location: Durban, KwaZulu-Natal, South Africa
- Employment Type: Permanent
- Industry: E-commerce / Retail Financial Services
- Closing Date: Not specified
Requirements
- Grade 12 (Matric)
- Minimum 2 years’ experience in a call centre or customer support role
- Computer literacy and ability to use multiple systems
- Understanding of customer service regulations (NCA, POPIA)
- Basic knowledge of retail and e-commerce processes
Skills Required
Customer Service Agent Jobs require strong communication skills and a customer-first mindset.
- Excellent verbal and written communication skills
- Ability to handle customer queries with empathy and patience
- Strong problem-solving skills
- Attention to detail and accuracy
- Ability to work under pressure in a fast-paced environment
- Good time management and organizational skills
- Ability to multitask across multiple communication channels
- Positive attitude and teamwork mindset
- Willingness to learn and improve continuously
Key Responsibilities
In Customer Service Agent Jobs, your daily work will focus on supporting and assisting customers effectively.
- Respond to customer queries via phone, email, WhatsApp, and webchat
- Assist customers with online orders and account-related issues
- Resolve complaints professionally and efficiently
- Update and maintain accurate customer records
- Ensure high-quality service within agreed timelines
- Follow up on customer issues until resolved
- Maintain clear and professional communication at all times
- Work collaboratively with team members and support departments
- Continuously improve product and system knowledge
- Deliver a positive and supportive customer experience
Why Apply
Customer Service Agent Jobs at Mr Price Money offer more than just employment—they offer growth and opportunity.
- Hybrid working model for better work-life balance
- Career development and ongoing training
- Employee discounts across Mr Price Group brands
- Performance-based incentives and rewards
- Wellness programs to support your health
- Opportunity to participate in share schemes
- Dynamic and energetic workplace environment
- Recognition for performance and achievements
Important Notes
- Only applicants who meet the requirements will be considered
- If you do not receive feedback within a reasonable period, consider your application unsuccessful
- Candidates must be comfortable working in a customer-focused, fast-paced environment
- Flexibility and adaptability are essential for success in this role
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