Back Office Customer Service Advisor Jobs at Concentrix
If you are searching for Customer Service Advisor Jobs – back office , this opportunity could be the perfect start to your career in the service industry. This role is designed for motivated individuals who want to grow in a fast-paced, professional environment while gaining valuable experience in back-office operations and customer support. Working on-site in a vibrant and modern office, you will become part of a dynamic team focused on delivering high-quality service on an international campaign. These Back Office Customer Service Advisor Jobs offer a competitive salary, excellent benefits, and long-term career development opportunities. The Customer Service Advisor Jobs role focuses on supporting customers behind the scenes by handling administrative processes, verifying information, and ensuring compliance with company policies. This is not a traditional call centre role, making it ideal for candidates who prefer structured, detail-oriented work. You will work closely with internal teams to manage customer data, process requests, and maintain high service standards. This position also offers exposure to global business practices, especially aligned with United States working hours.
Position Details
- Job Title: Customer Service Advisor – Back Office
- Company: Concentrix
- Location: Cape Town
- Job Type: Full-Time
- Salary: R7,500 basic + R1,000 campaign allowance
- Workplace: On-site
- Shift: Includes night shifts and weekends (aligned with US hours)
- Closing Date: Not specified
Requirements
To qualify for these Customer Service Advisor Jobs, candidates should meet the following requirements:
- Grade 12 (Matric) certificate
- Minimum of 8 months call centre or back-office experience
- Clear criminal and credit record
- Strong English communication skills (written and verbal)
- Willingness to work flexible shifts, including nights and weekends
Skills Required
Success in Customer Service Advisor Jobs depends on having the right mix of technical and soft skills:
- Strong attention to detail and accuracy
- Analytical thinking and problem-solving ability
- Basic computer skills (MS Office or Google Suite)
- Ability to handle confidential information responsibly
- Customer-focused mindset with a service-oriented approach
- Self-motivation and accountability
- Experience in finance, payments, or data processing is an advantage
Key Responsibilities
As part of your daily responsibilities in these Customer Service Advisor Jobs, you will:
- Collect and analyse customer information in line with compliance standards
- Assist with internal procedures related to customer accounts
- Review and approve withdrawal requests based on documentation
- Maintain and update customer records in internal systems
- Communicate with various departments to resolve pending issues
- Ensure compliance with AML (Anti-Money Laundering) regulations
- Handle sensitive information securely and professionally
- Collaborate with team leaders and colleagues to meet performance targets
Why Apply
Choosing Customer Service Advisor Jobs at Concentrix comes with several benefits:
- Competitive salary with additional allowance
- Subsidised transport for convenience
- Pension fund and group life cover
- Medical aid or insurance for employees and dependents
- Employee Assistance Programme (EAP) for well-being support
- Access to financial planning and stress management sessions
- Ongoing training and career development opportunities
- Inclusive and supportive workplace culture
Important Notes
- This is an on-site role based in Cape Town
- Candidates must be flexible with working hours due to international campaign requirements
- The job description outlines general responsibilities and may evolve over time
- Concentrix is an equal opportunity employer committed to diversity and inclusion
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