Banking Customer Service Agent Jobs At Merchants Recruitment
Banking Customer Service Agent Jobs offer an excellent opportunity for individuals who are passionate about customer service and enjoy supporting clients in a fast-paced banking environment. These positions are ideal for candidates with banking experience, strong communication skills, and the ability to resolve customer queries professionally. Successful candidates will assist customers through voice and chat channels, handle account enquiries, process banking requests, manage complaints, and deliver outstanding service while ensuring compliance with banking regulations.
Position Details
- Company: Merchants Recruitment (Recruiting Partner)
- Job Title: Banking Customer Service Agent
- Employment Type: Long-Term Contract
- Industry: Banking / Customer Service
- Location: Salt River, Western Cape
- Salary: Market Related
- Closing Date: Not Specified
Requirements
Applicants for the Banking Customer Service Agent Jobs should have:
- Grade 12 (Matric) or NQF Level 4
- Minimum 12 months of banking experience
- Clear and neutral speaking voice
- Excellent verbal and written communication skills
- Strong customer service and problem-solving skills
- Ability to work rotational shifts
- Clear criminal and ITC record
Skills Required
Successful candidates should demonstrate:
- Customer service
- Banking knowledge
- Complaint resolution
- Query management
- Communication skills
- Active listening
- Problem-solving
- Telephone etiquette
- Chat support
- Time management
- Digital banking support
- Customer relationship management
- Attention to detail
- Teamwork
Key Responsibilities
Successful candidates will:
- Handle inbound customer calls and chat enquiries
- Assist customers with account onboarding and payments
- Provide information about banking products and services
- Educate customers on using the mobile banking app
- Resolve customer queries efficiently
- Escalate fraud, disputes, deceased estates, and other complex cases
- Log, monitor, and manage customer complaints
- Ensure complaints comply with regulatory standards
- Process customer requests accurately
- Maintain detailed records of all customer interactions
Why Apply
Joining Merchants Recruitment offers you the opportunity to:
- Gain valuable experience within the banking industry
- Work in a professional customer service environment
- Build your banking and customer support skills
- Receive structured training before going live
- Develop long-term career opportunities
- Work with a leading customer experience provider
Important Notes
- Position based in Salt River, Western Cape.
- This is a long-term contract position.
- A minimum of 12 months’ banking experience is required.
- Applicants must have a clear criminal and ITC record.
- Training hours are Monday to Friday, 08:00–17:00.
- Live operations follow rotational shifts, including weekends and overnight shifts.
Thank you for visiting We are winners. Visit us again for more opportunities.