Apply for Retentions Consultant Jobs At Virgin Active
The Retentions Consultant Jobs at Virgin Active offer an exciting opportunity for customer-focused individuals who are passionate about building relationships and helping members continue their wellness journeys. This permanent position is based in Cape Town, Western Cape, and is ideal for candidates with experience in contact centre sales, customer service, or retention roles. Successful candidates will engage with members to understand their concerns, provide tailored solutions, and encourage long-term loyalty while delivering exceptional service aligned with Virgin Active’s values.
Position Details
- Job Title: Retentions Consultant
- Company: Virgin Active South Africa (Pty) Ltd
- Division: Contact Centre
- Business Unit: Retentions
- Job Type: Permanent
- Location: Cape Town, Western Cape
- Industry: Health, Wellness and Fitness
- Functional Area: Sales
- Experience Level: Entry Level
- Closing Date: 30 June 2026
Requirements
To qualify for the Retentions Consultant Jobs, applicants should have:
- Experience in retentions, sales, or customer service within a contact centre environment
- Ability to adapt to multiple campaigns and changing business requirements
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- High emotional intelligence
- Good problem-solving and decision-making skills
- Ability to work in a fast-paced, target-driven environment
- Strong focus on customer loyalty and retention
- Ability to maintain compliance with quality and regulatory standards
- Good documentation and administrative skills
- Ability to work independently and within a team
- Knowledge of CRM software and telephone systems will be advantageous
Skills Required
Applicants for the Retentions Consultant Jobs should demonstrate:
- Customer service skills
- Negotiation and persuasion skills
- Communication skills
- Objection-handling abilities
- Relationship-building skills
- Emotional intelligence
- Problem-solving abilities
- Decision-making skills
- Attention to detail
- Time management skills
- Adaptability and resilience
- Teamwork and collaboration
- Influencing skills
- Active listening skills
- Administrative and documentation skills
Key Responsibilities
- Handle membership cancellation requests through inbound and outbound communication
- Engage with members to understand concerns and identify suitable solutions
- Apply negotiation techniques to maximise member retention
- Follow structured retention processes and methodologies
- Deliver professional and empathetic customer service
- Adapt to changing campaigns and retention initiatives
- Ensure compliance with company policies and quality standards
- Accurately record all customer interactions and outcomes
- Address member queries, complaints, and feedback promptly
- Collaborate with other departments to support retention objectives
- Promote the company’s loyalty programme
- Support initiatives aimed at reducing membership cancellations
- Contribute towards achieving retention targets and business goals
Why Apply
This Retentions Consultant Jobs offers:
- Permanent employment with a leading wellness brand
- Exposure to customer retention and relationship management
- Opportunity to develop negotiation and influencing skills
- Dynamic and supportive work environment
- Career growth opportunities within Virgin Active
- Experience working in a target-driven contact centre
- The chance to positively impact members’ wellness journeys
Important Notes
- Applications close on 30 June 2026
- Position based in Cape Town, Western Cape
- Previous experience in retentions, sales, or customer service is advantageous
- Candidates should be comfortable working in a fast-paced environment
- Only shortlisted candidates will be contacted
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