Apply for iStore Contact Centre Agent Jobs 2026 at iStore
The iStore Contact Centre Agent Jobs 2026 at iStore in Sandton is now open for applications. This role is ideal for candidates who are passionate about customer service, communication, and technical support in a fast-paced Apple retail environment. The iStore Contact Centre Agent Jobs 2026 focuses on assisting customers with product queries, technical troubleshooting, repair status updates, and general support. The iStore Contact Centre Agent Jobs 2026 provides an opportunity to join Africa’s leading Apple Premium Reseller, gaining valuable experience in customer interaction, problem-solving, and professional call centre operations.
Position Details
- Position: Contact Centre Agent
- Company: iStore (Core Group)
- Division: iStore – Stores
- Business Unit: Call Centre
- Job Type: Permanent
- Location: Sandton, Johannesburg, Gauteng
- Country: South Africa
- Closing Date: Not Specified
Requirements
To qualify for the iStore Contact Centre Agent Jobs 2026, applicants must have:
- Grade 12 (Matric) certificate
- South African ID
- At least 1 year call centre experience
Skills Required
Applicants should demonstrate:
- Excellent communication skills (written and verbal)
- Strong telephone etiquette
- Customer service orientation
- Professional and friendly attitude
- Empathy and problem-solving ability
- Ability to handle complaints and difficult customers
- Basic technical support ability
Key Responsibilities
- Provide telephonic customer support and assistance
- Handle product, service, and technical queries
- Log all calls and customer requests accurately
- Assist with repair and status updates
- Resolve complaints and ensure customer satisfaction
- Follow all call centre procedures and SLAs
- Maintain high service standards at all times
- Deliver a professional and customer-focused experience
Why Apply
- Join a leading Apple Premium Reseller
- Gain valuable customer service experience
- Work in a professional call centre environment
- Build communication and technical support skills
- Opportunity for career growth within retail and tech support
Important Notes
- Only shortlisted candidates will be contacted
- Employment Equity principles may apply
- Strong communication skills are essential
- Must be willing to work in a structured call centre environment
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