Apply For Customer Support Technician Jobs at ClearSource
ClearSource is hiring for Customer Support Technician Jobs to provide support for a premium range of grills and smart meat thermometers. In this role, you will assist customers with product questions, technical issues, and troubleshooting support. You will use customer feedback, live app data, and internal systems to help resolve issues quickly and professionally. This is a great chance to build your customer service and technical support career. If you enjoy troubleshooting, explaining solutions clearly, and delivering great service, these Customer Support Technician Jobs could be the right fit for you.
Position Details
- Job Title: Customer Support Technician
- Company: ClearSource
- Location: Sandton, Gauteng, South Africa
- Job Type: Full-Time
- Workplace: On-site
- Level: Mid Level
- Industry: BPO / Customer Service / Technical Support
- Closing Date: Not specified
Requirements
To apply for these Customer Support Technician Jobs, candidates should meet the following requirements:
- High school diploma or equivalent
- At least 1 year experience in a call centre or customer support role
- Financial background preferred
- Strong English speaking and writing skills
- Basic computer knowledge
- Ability to work on-site in Sandton
Skills Required
Successful applicants should have the following skills:
- Strong problem-solving ability
- Excellent communication skills
- Customer-first attitude
- Patience and empathy
- Ability to troubleshoot technical products
- Good listening skills
- Time management skills
- Ability to work under pressure
- Teamwork and cooperation
- Fast learning ability
Technical Skills
- Ability to use apps and software systems
- Read product information and guides
- Use knowledge bases to solve issues
- Understand smart device troubleshooting
Key Responsibilities
As a Customer Support Technician, your daily tasks may include:
Customer Assistance
- Help customers with product features and usage questions
- Provide troubleshooting support for technical issues
- Explain solutions in a clear and friendly way
- Ensure every customer feels respected and valued
Problem Solving
- Diagnose issues using customer feedback
- Review live app data connected to products
- Use internal systems and guides to fix problems
- Find fast and accurate solutions
Performance Targets
- Meet schedule adherence targets
- Maintain customer satisfaction scores (CSAT)
- Support service level goals
- Follow quality standards
Growth & Development
- Receive coaching and feedback
- Improve service and support skills
- Learn new tools and systems
- Build long-term career experience
Why Apply
These Customer Support Technician Jobs offer excellent benefits and career opportunities. ClearSource is known for building a supportive workplace focused on employee success.
Employee Benefits
- Competitive salary
- Medical Aid
- Retirement Fund
- Funeral Cover
- Life Cover
- Disability Cover
Career Growth
- Training and coaching support
- Professional development opportunities
- Promotion opportunities
- Stable full-time employment
Positive Company Culture
ClearSource values:
- Customer First
- Personal Accountability
- Humble Courage
- Hard Work
- Happy and Healthy Living
Important Notes
- Only shortlisted candidates may be contacted
- Previous customer support experience is important
- Strong English communication is required
- Submit your application as early as possible
- ClearSource values diversity and equal opportunity
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