Customer Service Projects Agent at Fidelity Services Group
The Customer Service Projects Agent Jobs opportunity is ideal for individuals looking to start or grow their career in customer service. This permanent position is offered by Fidelity Services Group under the Fidelity ADT division in Midrand, Gauteng.The Customer Service Projects Agent Jobs role focuses on delivering efficient call solutions to clients while maintaining a professional company image. Candidates must be customer-focused, solution-driven, and able to meet daily targets, KPIs, and service level agreements (SLAs).
Position Details
- Company: Fidelity Services Group (Fidelity ADT Division)
- Job Title: Level 1 Customer Service Projects Agent
- Job Type: Permanent
- Experience Level: Entry Level
- Industry: Customer Services
- Location: Midrand, Gauteng, South Africa
- Closing Date : Not Specified
Requirements
- Matric (Grade 12) is required
- At least 6 months call centre customer service experience (advantageous)
- Own transport
- Willingness to work shifts, including 1 Saturday per month
- Strong telephonic communication skills
- Computer literacy and understanding of systems and processes
Skills Required
The Customer Service Projects Agent Jobs role requires the following skills:
- Excellent communication and listening skills
- Customer-focused and solution-driven mindset
- Ability to work under pressure
- Conflict management and problem-solving skills
- Attention to detail and accurate reporting
- Basic decision-making ability
- Teamwork and cooperation
- Self-motivation and proactiveness
Key Responsibilities
As part of the Customer Service Projects Agent Jobs, your responsibilities will include:
- Handle incoming calls and provide efficient solutions to clients
- Work on projects for a minimum of 5 hours daily
- Meet project targets, KPIs, and SLAs
- Provide basic technical troubleshooting to clients
- Maintain accurate records of customer interactions
- Update and manage customer data on internal systems
- Escalate client issues and ensure proper follow-up
- Assist with inbound and emergency calls when required
- Transfer calls to relevant departments
- Support sales leads and assist with account queries
- Ensure customer satisfaction and retention
Important Notes
- Must be punctual and adhere to working schedules
- Shift work is required, including one Saturday per month
- Must maintain system login and schedule adherence
- Accurate data capturing is essential
- Continuous knowledge updates are required
Why Apply
- Gain experience in a professional call centre environment
- Work with Fidelity Services Group
- Develop strong customer service and communication skills
- Build a foundation for career growth
- Gain exposure to real client interaction and problem-solving
- Improve your employability in the customer service industry
Click Here To Apply
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