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DEPARTMENT OF EMPLOYMENT AND LABOUR: Client Service Officer position

Job Overview

The Department of Employment and Labour is seeking to appoint a dedicated Client Service Officer to join its Labour Centre in Sasolburg. This position offers an excellent opportunity for individuals with strong administrative and interpersonal skills to serve the public effectively. The Department is committed to promoting equity and diversity in its workforce, ensuring equal opportunities for all candidates.

Position Details

  • Post Title: Client Service Officer: COID
  • Reference Number: HR 4/4/8/962
  • Salary Level: R269 499 per annum (Level 7)
  • Location: Labour Centre, Sasolburg
  • Employer: Department of Employment and Labour
  • Centre: Labour Centre: Sasolburg
  • Closing Date: 17 October 2025 at 16:00 (walk-in) and 00:00 (online)

Minimum Requirements

To be considered for the Client Service Officer role, applicants must meet the following:

  • Grade 12 / Matric qualification.
  • Knowledge of the Public Service Act and Public Service Regulations.
  • Understanding of Compensation Fund business strategies, value chain, and Directorate goals.
  • Familiarity with PFMA and Treasury Regulations.
  • Strong knowledge of customer service principles (Batho Pele).

Knowledge & Skills Required

  • Computer literacy.
  • Good business writing skills.
  • Telephone etiquette.
  • Listening and interpersonal skills.
  • Ability to handle queries with professionalism.

Key Duties and Responsibilities

As a Client Service Officer, your responsibilities will include:

  • Receiving and verifying documents for registration.
  • Registering claims on the operational system.
  • Assisting employer services at kiosks, online systems, and service centres.
  • Handling service-related queries and complaints in line with Batho Pele principles.

Important Notes

  • Applications must be submitted on the new Z83 form.
  • Download Form Here Z83 form editable OR Z83 form
  • Only Z83 and a detailed CV are required at application stage (in PDF format as one document).
  • Applications on the old Z83 will not be considered.
  • Late or incomplete applications will be disqualified.
  • Only shortlisted candidates will be required to submit certified documents before interviews.

Why Apply

This Client Service Officer position provides the chance to serve your community while gaining valuable experience in public administration and labour matters. The Department of Employment and Labour supports career growth and is an equal opportunity employer.

How to Apply

Submit applications quoting the reference number:

  • By Post: Chief Director: Provincial Operations, Private Bag X522, Bloemfontein, 9300
  • Hand Delivery: Laboria House, 43 Charlotte Maxeke Street, Bloemfontein
  • Email: jobs-fs5@labour.gov.za

Enquiries: Ms M Lelope – (016) 976 2270

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