Apply for Call Centre Agent Jobs At Macsteel
The Call Centre Agent Jobs at Macsteel provide an excellent opportunity for individuals who are interested in customer support, IT service coordination, and call centre operations. This permanent position is based in Boksburg, Gauteng, and is ideal for candidates who have strong communication skills and enjoy assisting customers while ensuring that technical queries are resolved efficiently. Successful candidates will act as the first point of contact for IT-related support requests, coordinating the escalation and resolution of incidents while maintaining excellent customer service standards.
Position Details
- Job Title: Call Centre Agent
- Company: Macsteel
- Reference Number: MCS260608-1
- Job Type: Permanent
- Business Unit: Corporate
- Division: HO
- Department: IT Hardware
- Job Grade: B4
- Number of Positions: 1
- Location: Boksburg, Gauteng
- Industry: IT / Customer Support
- Closing Date: 15 June 2026
Requirements
To qualify for the Call Centre Agent Jobs, applicants should have:
- Grade 12 / National Senior Certificate
- 1–2 years call centre experience
- Computer literacy
- Good communication and customer service skills
- Ability to work in a fast-paced environment
- Experience using SAP systems will be advantageous
- Strong problem-solving and administrative skills
Skills Required
Applicants for the Call Centre Agent Jobs should demonstrate:
- Customer service skills
- Communication skills
- Telephone etiquette
- Problem-solving abilities
- Computer literacy
- Administrative skills
- Attention to detail
- Time management skills
- Ability to multitask
- Teamwork and collaboration skills
- Ability to follow up on customer queries
Key Responsibilities
- Act as first-line support for customer and IT-related queries
- Respond to incoming calls and support requests
- Identify, log, and register incidents according to procedures
- Gather relevant information relating to customer issues
- Escalate incidents to the appropriate support teams
- Monitor and track unresolved calls
- Follow up on outstanding incidents until resolution
- Provide customers with regular updates on call status
- Ensure service levels and customer satisfaction standards are maintained
- Maintain accurate records of calls and support requests
Why Apply
- Permanent employment opportunity
- Gain experience within a leading steel and manufacturing company
- Exposure to IT support and service desk operations
- Develop customer service and technical coordination skills
- Professional working environment
- Career growth and development opportunities
Important Notes
- Applications close on 15 June 2026
- Position based in Boksburg, Gauteng
- Previous call centre experience is required
- SAP experience will be advantageous
- Only shortlisted candidates will be contacted
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