Pedros: Apply for Call Centre Agent Job 2025-KwaZulu-Natal
Job Overview
Pedros is seeking enthusiastic and professional candidates for the Call Centre Agent Job role. This entry-level contract position is based in Newlands East, KwaZulu-Natal, and offers an excellent opportunity to gain experience in customer service within the restaurant industry.
The Call Centre Agent Job involves handling incoming customer calls, assisting with inquiries, providing detailed menu information, taking accurate orders, and ensuring a seamless customer experience from call to collection.
Position Details
- Job Title: Call Centre Agent Job
- Company:Pedros
- Job Type: Contract
- Location: Newlands East, KwaZulu-Natal
- Division: Stores
- Closing Date: 24 October 2025
- Experience Level: Entry Level
- Industry: Restaurants
- Functional Area: Customer Service
- Closing Date: 24 October 2025
Minimum Requirements
- Matric certificate
- Computer literacy and good phone etiquette
- Strong written and verbal communication skills
- Experience in handling inbound calls
- Previous experience in a call centre environment or similar role
Knowledge & Skills Required
- Thorough understanding of restaurant menu items
- Ability to provide accurate and friendly customer support
- Upselling and cross-selling skills
- Attention to detail for recording orders accurately
- Ability to modify and update orders according to customer requests
- Professionalism and strong interpersonal skills
Key Duties and Responsibilities
- Handle customer inquiries with professionalism and warmth
- Take orders for delivery and collection, ensuring accuracy in customer choices and special instructions
- Communicate order modifications and special requests to the store
- Provide detailed menu descriptions, make recommendations, and assist customers with decisions
- Identify opportunities to upsell or promote additional menu items, beverages, or services to enhance customer experience
- Maintain a high level of customer satisfaction by delivering excellent service throughout each interaction
Important Notes
- This is an entry-level Call Centre Agent Job suitable for motivated candidates seeking experience in customer service
- Contract-based role with opportunities to develop skills in the restaurant and call centre environment
- Only candidates meeting the minimum requirements will be considered
Why Apply
- Gain hands-on experience in a dynamic restaurant call centre environment
- Develop strong communication, customer service, and order management skills
- Work for a reputable restaurant brand known for excellent customer experience
- Start a career path in customer service with the Call Centre Agent Job role at Pedros
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