Apply For Client Service Consultant Jobs At Santam
Client Service Consultant Jobs at Santam offer an excellent opportunity for individuals who are passionate about customer service, insurance, and client relationship management. These positions are ideal for candidates who possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced call centre environment. Successful candidates for the Client Service Consultant Jobs will be responsible for assisting brokers and clients, processing administrative requests, maintaining accurate client information, and delivering professional service while meeting productivity and quality standards.
Position Details
- Company: Santam
- Job Title: Client Service Consultant
- Employment Type: Permanent
- Industry: Insurance
- Location: Hill on Empire, Johannesburg, Gauteng
- Salary: Market Related
- Closing Date: Not Specified
Requirements
To qualify for the Client Service Consultant Jobs, applicants should have:
- Grade 12 (Matric) or an equivalent qualification
- FAIS compliant (NQF Level 4)
- Experience in short-term insurance
- Clear criminal and credit record
- Compliance with FAIS Fit and Proper requirements
- Computer literacy (MS Office)
- Willingness to work shifts
- Good record of meeting quality, compliance, and performance standards
Skills Required
Applicants for the Client Service Consultant Jobs should demonstrate:
- Customer service skills
- Communication skills
- Computer literacy
- Analytical thinking
- Negotiation skills
- Time management
- Information gathering skills
- Attention to detail
- Problem-solving abilities
- Emotional self-control
- Initiative
- Results-driven approach
- Ability to meet deadlines
Key Responsibilities
Successful candidates for the Client Service Consultant Jobs will:
- Capture client information accurately on company systems
- Process broker requests within agreed turnaround times
- Complete administrative tasks according to company standards
- Deliver professional telephonic and written customer service
- Follow up on broker requests and ensure timely resolution of queries
- Maintain service level agreements and customer satisfaction
- Build positive relationships with brokers and clients
- Meet productivity and performance targets consistently
- Ensure compliance with company policies and relevant legislation
- Support the delivery of high-quality client service
Why Apply?
Joining Santam offers you the opportunity to:
- Build a career with South Africa’s leading general insurer
- Gain experience in the insurance industry
- Work in a professional and customer-focused environment
- Develop valuable client service and insurance skills
- Receive ongoing career growth and development opportunities
- Work for an employer committed to diversity and inclusion
- Become part of a respected and established organisation
Important Notes
- Position based in Hill on Empire, Johannesburg, Gauteng
- Shift work is required
- Applicants must meet FAIS Fit and Proper requirements
- Applicants must have a clear criminal and credit record
- Santam is committed to Employment Equity and encourages applications from persons with disabilities
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