Apply for Contact Centre Sales Agent Jobs At Virgin Active
The Contact Centre Sales Agent Jobs at Virgin Active offer an exciting opportunity for driven and customer-focused individuals who are passionate about sales and helping others achieve healthier lifestyles. This permanent position is based in Cape Town, Western Cape, and is ideal for candidates who thrive in a target-driven environment and enjoy building relationships with prospective members. Successful candidates will be responsible for generating sales, handling enquiries, booking appointments, and delivering exceptional member experiences through various communication channels.
Position Details
- Job Title: Contact Centre Sales Agent
- Company: Virgin Active South Africa (Pty) Ltd
- Division: Contact Centre
- Business Unit: Central Sales
- Job Type: Permanent
- Location: Cape Town, Western Cape
- Industry: Health, Wellness and Fitness
- Functional Area: Sales
- Experience Level: Associate
- Closing Date: 30 June 2026
Requirements
To qualify for the Contact Centre Sales Agent Jobs, applicants should have:
- Grade 12 / Matric certificate or equivalent qualification
- Up to 3 years’ experience in sales, retentions, or a similar sales role
- Proven track record of achieving sales targets, preferably in a telephonic environment
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Ability to handle objections and customer rejection professionally
- Good command of the English language
- Computer literacy, including Microsoft Word, Excel, and Outlook
- Ability to multitask across various systems and communication platforms
- Strong administrative skills
- Ability to work independently and within a team
- Willingness to work weekends and public holidays when required
Skills Required
Applicants for Contact Centre Sales Agent Jobs should demonstrate:
- Sales and closing skills
- Customer service orientation
- Negotiation and persuasion abilities
- Communication and interpersonal skills
- Resilience and perseverance
- Relationship-building skills
- Time management skills
- Problem-solving abilities
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Administrative and organisational skills
- Ability to manage objections effectively
- Lead generation skills
- Goal-driven mindset
Key Responsibilities
- Sell Virgin Active memberships in line with sales strategies and targets
- Generate and follow up on leads from various sources
- Conduct needs analyses to recommend suitable membership solutions
- Book appointments using centrally generated leads
- Convert enquiries into successful sales
- Build and maintain relationships with prospective and existing members
- Respond to customer enquiries efficiently and professionally
- Resolve customer concerns and complaints appropriately
- Perform administrative tasks related to sales activities
- Track and manage prospective member information accurately
- Maintain compliance with company systems and procedures
- Support digital communication channels, including live chat and social media interactions when required
- Attend meetings, training sessions, and product training programmes
- Stay informed about current campaigns, promotions, and club activities
- Work collaboratively with colleagues to achieve team targets and KPIs
- Deliver exceptional service throughout the sales journey
Why Apply
This Contact Centre Sales Agent Jobs offers:
- Permanent employment with a leading fitness brand
- Competitive sales environment with growth opportunities
- Exposure to customer engagement and telephonic sales
- Opportunity to develop negotiation and relationship management skills
- Ongoing learning and development initiatives
- Supportive and energetic team culture
- The chance to positively impact people’s health and wellness journeys
Important Notes
- Applications close on 30 June 2026
- Position based in Cape Town, Western Cape
- Candidates should be willing to work flexible hours, including weekends and public holidays when required
- Previous telephonic sales experience is advantageous
- Only shortlisted candidates will be contacted.
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