Customer Services Call Centre Learnerships 2026 at Tenacity
The Customer Services Call Centre Learnerships 2026 are now open for unemployed youth with Grade 12 who want to gain practical customer service and call centre experience. Tenacity is offering the Customer Services Call Centre Learnerships 2026 in the Northern Suburbs of Cape Town. This 13-month programme allows successful applicants to study and work at the same time while completing a nationally recognised qualification in Micro Finance at NQF Level 4.
Position Details
- Position: Customer Services Call Centre Learner
- Company: Tenacity
- Job Type: Contract / Learnerships
- Location: Northern Suburbs, Cape Town
- Qualification: Micro Finance Certificate
- NQF Level: Level 4
- Duration: 13 Months
- Reference Number: TFS-827
- Salary: Market Related
- Closing Date: Not specified
Minimum Requirements
To qualify for the Customer Services Call Centre Learnerships 2026, applicants must have:
- Grade 12 / Matric
- Be between 18 and 30 years old
- Be currently unemployed
- Limited to no work experience
- Positive attitude and strong work ethic
- Ability to work shifts and weekends
- Not currently studying or planning to study during the programme
- Must not have participated in a learnership or skills programme in the past 12 months
- Mathematics or Mathematical Literacy is advantageous
Skills Required
To qualify for the Customer Services Call Centre Learnerships 2026, applicants should demonstrate:
- Passion for helping customers
- Strong verbal and written communication skills
- Ability to stay calm under pressure
- Customer-first mindset
- Empathy and sensitivity
- Adaptability and flexibility
- Time management and organisational skills
- Interest in contact centre operations
Key Responsibilities
- Attend required training sessions
- Complete competency assessments
- Submit a Portfolio of Evidence
- Work as active members of the Customer Services team
- Handle customer queries and complaints
- Provide professional customer service
- Complete customer account administration accurately
- Resolve queries according to service standards and procedures
- Follow company policies and workplace rules
Why Apply
- 13-month structured learnership programme
- Nationally recognised NQF Level 4 qualification
- Practical call centre work experience
- Business, personal, and technical skills development
- Opportunity to study and work at the same time
- Career-building experience in customer services
Important Notes
- Preference will be given to Employment Equity and disabled candidates
- Applicants must be committed to completing the full 13-month programme
- Learners must attend training and complete all assessments
- The role requires shift and weekend work
- Candidates must not be studying during the programme
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