YES4Youth Programme Service and Support Controller 2026 at Ctrack
Job Overview
The YES4Youth Programme Service and Support Controller opportunity offers unemployed South African youth a chance to gain valuable workplace experience while building practical skills in customer service and operations coordination. Ctrack, in partnership with the Youth Employment Service (YES) initiative, is creating opportunities that support youth employment and skills development. Through this collaboration, young people will gain exposure to real workplace environments while developing professional competencies that improve their chances of securing long-term employment. The YES4Youth Programme Service and Support Controller role focuses on operational coordination, customer service, scheduling, and administrative support within a dynamic service environment.
Position Details
- Company: Ctrack
- Programme: YES4Youth Programme
- Position: Service and Support Controller
- Programme Duration: 12 Months
- Location: South Africa
- Monthly Stipend: R5,000
- Programme Start Date: 1 May 2026
- Closing Date: 23 March 2026 at 16:00
Minimum Requirements
Applicants interested in the YES4Youth Programme must meet the following criteria:
- Must be an unemployed youth
- Highest qualification must be Grade 12
- Must be between 18 and 29 years old
- Must be a South African citizen
- Must reside close to the workplace area
- Must not have a criminal record
- Must be able to start employment on 1 May 2026
- Relevant qualifications related to the role will be an advantage
- Must not have previously participated in the YES4Youth initiative
Knowledge & Skills Required
Candidates applying for the YES4Youth Programme should demonstrate the following skills and competencies:
- Strong written and verbal communication skills
- Professional customer service abilities
- Good problem-solving and decision-making skills
- Ability to communicate with customers professionally
- Attention to detail and accuracy
- Ability to manage multiple tasks and priorities
- Strong interpersonal and teamwork skills
Key Responsibilities
The YES4Youth Programme will assist with several operational and administrative activities within the service department.
Installation Request & Scheduling Management
- Receive installation requests from the New Business and Contracts Department.
- Schedule customer requests efficiently to optimise technician availability.
- Allocate jobs to technicians in a timely manner.
- Monitor the progress of scheduled calls and service requests.
Customer Request & Query Handling
- Receive calls and emails from customers requesting repairs, de-installations, and re-installations.
- Assist customers by resolving queries and managing requests to completion.
- Escalate issues through the appropriate channels when necessary.
- Maintain professional and solution-focused communication with customers.
System Management & Administrative Tasks
- Capture and update all required information on internal systems.
- Ensure correct system usage when allocating work to technicians.
- Log all job and customer information accurately after each interaction.
- Process job cards and submit them through the CRM system for invoicing.
Technical Coordination & Control Room Liaison
- Communicate with the control room when vehicle testing is required.
- Ensure technicians receive complete and accurate job instructions.
Stock & Resource Control
- Maintain stock control related to installations and repairs.
- Ensure usage records and documentation are recorded accurately.
Financial & Billing Support
- Verify warranty information for relevant jobs.
- Follow up with departments to ensure accurate invoicing.
Developmental Focus of the YES4Youth Programme
- Exposure to high-volume customer service operations
- Development of scheduling and coordination skills
- Experience managing customer queries through internal systems
- Improved time management and prioritisation skills
- Practical experience within a professional service and support department
Important Notes
- The YES4Youth Programme Service and Support Controller is a 12-month developmental placement.
- Participants will receive a monthly stipend of R5,000.
- Applicants must be available to start on 1 May 2026.
- Applications close on 23 March 2026 at 16:00.
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