Apply For Customer Service Associate Jobs At Quantanite
Customer Service Associate Jobs at Quantanite offer an exciting opportunity for individuals who enjoy helping customers, solving problems, and working in a fast-paced customer support environment. These roles are ideal for candidates with excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences. Successful candidates for the Customer Service Associate Jobs will provide multi-channel customer support, resolve service-related queries, maintain accurate records, and contribute to delivering outstanding service across a leading food delivery platform.
Position Details
- Company: Quantanite
- Job Title: Customer Service Associate
- Employment Type: Permanent
- Industry: Customer Service / Business Process Outsourcing (BPO)
- Department: Customer Service
- Location: Sandton, Johannesburg, Gauteng
- Work Arrangement: Onsite
- Salary: Market Related
- Closing Date: Not specified
Requirements
Applicants for the Customer Service Associate Jobs should have:
- Minimum of 1 year’s customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to remain calm under pressure
- Good computer and digital platform skills
- Excellent attention to detail
- Passion for delivering exceptional customer service
- Ability to work rotational shifts, including weekends and public holidays
Advantageous:
- Experience in a contact centre or BPO environment
- Experience in e-commerce, food delivery, logistics, or retail
- Experience using CRM, ticketing, or live chat systems
- Experience supporting customers through multiple communication channels
Skills Required
Successful candidates for the Customer Service Associate Jobs should demonstrate:
- Customer service
- Communication skills
- Problem-solving
- Conflict resolution
- Active listening
- Computer literacy
- CRM systems
- Live chat support
- Time management
- Attention to detail
- Teamwork
- Adaptability
- Multitasking
- Customer relationship management
Key Responsibilities
Successful candidates for the Customer Service Associate Jobs will:
- Assist customers via phone, email, and live chat
- Resolve queries relating to orders, payments, deliveries, refunds, and promotions
- Troubleshoot basic platform and mobile app issues
- Escalate complex customer concerns when necessary
- Liaise with internal departments and third-party partners
- Capture accurate customer interaction records
- Follow company policies and quality standards
- Monitor recurring customer issues and share feedback for service improvements
- Deliver professional and empathetic customer service
- Contribute to a positive and collaborative team environment
Why Apply
Joining Quantanite offers you the opportunity to:
- Build a career with a global customer experience company
- Receive comprehensive training and ongoing coaching
- Develop customer service and digital support skills
- Work in a supportive and inclusive environment
- Access career growth opportunities within an international organisation
- Gain experience supporting a leading food delivery platform
Important Notes
- Position based in Sandton, Johannesburg.
- This is a permanent onsite position.
- Flexibility to work rotational shifts is required.
- Quantanite is an equal opportunity employer committed to diversity and inclusion.
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