Apply for Client Support Jobs At Afrihost
Client Support Jobs at Afrihost offer an exciting opportunity for individuals who are passionate about customer service, technical support, and problem-solving. These positions are ideal for candidates who have excellent communication skills, enjoy assisting customers, and thrive in a fast-paced technical support environment. Successful candidates for the Client Support Jobs will be responsible for providing customer assistance through multiple support channels, troubleshooting internet and hosting services, resolving technical issues, and delivering exceptional client service.
Position Details
- Company: Afrihost
- Job Title: Client Support
- Job Type: Full-Time
- Department: Support
- Industry: Information Technology and Telecommunications
- Functional Area: Customer Support
- Salary: Based on Experience
- Location: Rivonia, Johannesburg, Gauteng
- Closing Date: 31 December 2030
Requirements
To qualify for the Client Support Jobs, applicants should have:
- Previous experience in IT support
- Previous experience in client services
- Excellent communication skills
- Strong enthusiasm and dedication
- Ability to work well in a team
- Commitment to delivering excellent customer service
- Must reside in Gauteng
- Reliable transport
- Willingness to work shifts
Advantageous Skills
The following technical knowledge will be beneficial:
- DSL
- 3G, LTE and 5G technologies
- Fibre
- Email systems
- Voice services
- Web hosting
- Fixed-line services
Skills Required
Applicants should demonstrate:
- Customer service skills
- Technical troubleshooting skills
- Communication skills
- Problem-solving abilities
- Teamwork
- Time management
- Interpersonal skills
- Adaptability
- Attention to detail
- IT support skills
- Telephone support skills
- Client relationship management
Key Responsibilities
- Provide client support through email ticketing and telephone channels
- Troubleshoot DSL, Fibre, and Mobile Broadband services
- Resolve Voice Service issues
- Assist customers with Web Hosting support
- Support Fixed Line installations and fault resolution
- Diagnose and resolve customer technical issues
- Deliver exceptional customer service
- Work collaboratively with the support team
- Maintain high standards of client service excellence
Why Apply
- Join one of South Africa’s leading internet service providers
- Gain valuable experience in IT and telecommunications support
- Develop advanced technical troubleshooting skills
- Work in a customer-focused environment
- Build your career within the technology industry
- Work with a collaborative and supportive team
Important Notes
- Position is based in Rivonia, Johannesburg
- Shift work is required
- Applicants must have reliable transport
- Candidates must reside in Gauteng
- Salary will be based on experience
- Applications close on 31 December 2030