Apply for Call Centre Agent Jobs 2026 at WNS
The Call Centre Agent Jobs at WNS (Cape Town) are now open for motivated individuals who are passionate about customer service, communication, and problem-solving. This opportunity is ideal for candidates who enjoy working in a fast-paced contact centre environment and helping customers manage their accounts responsibly. The Call Centre Agent Jobs focus on handling inbound and outbound calls, supporting collections processes, and delivering excellent customer service outcomes.
Position Details
- Position: Call Centre Agent (Senior Associate – Collections)
- Company: WNS (part of Capgemini)
- Job Type: Full-time
- Location: Cape Town (Century City, Observatory & Claremont), Western Cape
- Industry: Business Process Management / Contact Centre
- Functional Area: Collections / Customer Service
- Closing Date: Not Specified
Requirements
To qualify for the Call Centre Agent Jobs, applicants should have:
- Grade 12 / Matric certificate
- At least 1 year contact centre or customer service experience
- Collections or insurance contact centre experience (advantageous)
- Strong English communication skills (written and spoken)
- Clear credit and criminal record
- Ability to work rotational shifts (Monday to Sunday)
Skills Required
To qualify for the Call Centre Agent Jobs, applicants should demonstrate:
- Strong communication and listening skills
- Empathy and customer service orientation
- Numerical and analytical ability
- Ability to handle pressure in a fast-paced environment
- Time management and multitasking skills
- System navigation and typing efficiency
- Problem-solving ability
- Attention to detail
Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Support collections processes and debt recovery activities
- Resolve customer queries and complaints
- Maintain accurate customer records on systems
- Meet service level agreements (SLAs)
- Collaborate with internal teams and stakeholders
- Ensure compliance with company and regulatory standards
- Deliver consistent and solution-focused customer service
- Improve customer experience and support financial recovery outcomes
Why Apply
- Opportunity to work for a global business process leader
- Training and development opportunities
- Exposure to international clients and systems
- Career growth within contact centre industry
- Fast-paced and dynamic working environment
- Skills development in customer service and collections
Important Notes
- Shift work required (including weekends and public holidays)
- Only shortlisted candidates will be contacted
- Employment Equity principles may apply
- Candidates must meet minimum experience requirements to be considered